Based on the results of the smile Report 2009, Indonesia is the most expensive country in the world laughs with a score of 98%. To mark the score parallel Hong Kong Indonesia, 98% also. Advertising.
Smile Releases Report Better Business based in Sweden AB (8/4/2009), who sent Korfungsi Pensosbud Kusumonegoro Dody Embassy in Stockholm (AFP 16/5/2009), also said that the best score was mainly found in hello public service (94%) and Business to Business (B2B) only 70%.
Meanwhile, many countries do not smile in Pakistan 44% and the lowest score of greetings to Morocco with a score of 48%. Sweden was the 24th year, the scores for the easy smile and a hello from 77% to 81%.
For each category of per-continent, Australia achieved the highest score with a score of 89% ready smile and a hello to 92%. Best of all is the African continent: a score of 62% ready smile and a hello by 51%.
industry is a most beautiful smile & Beauty, Beauty (Beauty and health) and transport with a score of 86% and the lowest for the B2B sector by 52%.
The above data are compiled from a Mystery Shopper, ie those trained to detect and measure processes against customer service. They argue that the buyer or potential customers to discover the next report. The mystery shopper is also an unnamed client (unnamed client), a virtual host, or customer trials.
The composition of the survey in 2008, the client as 2.5 million more questions than answers about Smile (smile), greetings (hello) and add-on sales of service time (sell) in 66 countries.
For the service time of sale, the B2B sector achieved the highest score (65%), while the best time with a score of only 40%. Meanwhile, Pakistan has the highest turnover (82%), Finland is the lowest (3%).
Smiling report noted a trend that continues to decline each year for the smile, ie 77% (2008), 82% (2007) and 87% (2004). Hail the downward trend also occurred, with 81% (2008, 2007), compared to 88% in 2004. (source by : Natan)
0 comments:
Post a Comment